Dell falls off the Cluetrain | Perspectives | CNET News.com

This opinion piece from Charles Cooper of C|Net is worth reading mainly because it points out that “We’re still quite early into this Internet/blog revolution, and it’s not yet clear how it will all end up. Still, it’s safe to predict that any institution (including a news organization) that ignores the conversation does so at its own peril.”

It’s that conversation, via message boards, blogs, wikis, whatever, that’s increasingly important at engaging discourse and solving problems, especially in terms of technology issues. Why are some so (seemingly) clueless?