Comments on: It’s about customer service, folks [Updated] http://www.familymanlibrarian.com/2006/03/30/its-about-customer-service-folks-updated/ A blog about family, technology, and libraries Wed, 25 Jan 2012 15:34:00 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: <![CDATA[Chadwick Seagraves]]> http://www.familymanlibrarian.com/2006/03/30/its-about-customer-service-folks-updated/comment-page-1/#comment-1723 Sat, 01 Apr 2006 14:48:22 +0000 http://familymanlibrarian.com/?p=438#comment-1723 As a former customer service manager I agree. However, I have found that customer service in libraries, and even in the various Types of libraries, is different than what I knew in the corporate world. The "not for profit" paradigm makes for different goals and methods. I had been excited about implementing the skills and practices that I used to teach on the business side, but am finding it much harder than I expected. As a former customer service manager I agree. However, I have found that customer service in libraries, and even in the various Types of libraries, is different than what I knew in the corporate world.

The “not for profit” paradigm makes for different goals and methods. I had been excited about implementing the skills and practices that I used to teach on the business side, but am finding it much harder than I expected.

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