The "dark side" discussion [Updated]

The main reason I was able to go to NASIG this year was that Anne McKee, program officer for the Greater Western Library Alliance (apparently known as GWLA, pronounced “Gwilla”), kindly invited me to participate in a panel discussion about alternative library careers for serialists. I jumped at the chance to present with friends and colleagues including Anne, Christine Stamison, Beverley Geer, Mike Markwith, and Bob Schatz. Anne represented consortia (the aformentioned GWLA), Christine brought the perspective of working for a subscription agent (Swets), Beverley with a journal publisher (Sage), Mike had a subscription agent (WT Cox) as well as PAMS1 background (TDNet), Bob represented book vendors (Coutts), and I came with a background working for a ILS vendor (Endeavor Information Systems, Inc., now Ex Libris Group) and in a corporate library.

Each of us limited our remarks to 7-8 minutes at Anne’s request in order to maximize the question and answer time with the audience, which numbered around 150 people. That isn’t much time to both describe our backgrounds, why we made the career decisions that we did, and offer pertinent advice as to what it takes to work in an alternative library career.

If you’ve been in the world of libraries for any length of time you will know quite well that there are persistent stereotypes and divisions between various forms of librarianship. For instance, cataloging people and acquisitions people are always supposedly against each other, public services conflicts with technical services, professional librarians and paraprofessionals, and on and on. One of the deepest rooted of these is the continual reference to the “dark side” — meaning, working in the for profit sector. There are many people in this profession who feel that theirs is a higher, better calling if they work in a public or academic library, i.e. a non profit environment. Often there is a lack of respect shown to those who “dare” to look for better wages and sometimes more challenging work in the business world. (Thus the reference to the “dark side.”)

This session, then, was an opportunity to highlight some of the many positives, and negatives, about working for a vendor and in other alternative situations.

One of the things that came up during everyone’s presentations as well as during the Q&A session afterward, was this issue of the “dark side.” I think the highlight of the entire session was when Eve Davis, who works for EBSCO, stated: “We joke about the divide, yet we seem to be perpetuating that very thing by mentioning it so often. Why don’t we stop using terms like ‘the dark side’ even in jest?”

[Updated June 11, 2007: I realized after I had posted this that my narrative just ended without going into any further detail about the session's content, so what follows is what I meant to write originally.]

Here are some of the impressions or things I especially recall from what other presenters had to say:

  • Several mentions by those on the panel of having a sense of impatience with the status quo. I thought this was interesting and noteworthy. Christine Stamison, for instance, talked about the process of implementing a new serials check-in form via a committee at The University of Chicago Library, and how that discussion took six months to come to a resolution. If I recall, she made some quip about how difficult it was to “turn the Queen Mary around.” I worked with Christine in the same environment and I can attest to the truthfulness of this observation. Sometimes things change too quickly in the for profit world, but it seems like all of the presenters preferred a faster pace of change and fewer meetings.
  • Anne, Christine, Beverley, Mike, and Bob all spoke about the supposed glamour of travel, how it really wasn’t that glamorous after all. Mike illustrated this by mentioning the number of times he warmed his McDonald’s hamburger on top of his hotel room’s TV set. Christine mentioned the fact that this kind of work life can be really lonely, and that you have to have a strong sense of self, that you have to really like who you are. Bob mentioned how much he regrets that travel takes away from time with his family.
  • MLS as union card. Beverley made this point, that in her view, the library degree is nothing more than a union card. That doesn’t mean it has no value (Anne also made this point); on the contrary, it establishes important common ground with clients. All of us agreed that we are librarians first and foremost. Anne mentioned, for example, filling out paperwork for her children’s school where she was asked to state her profession, and that she always answers the question with ‘librarian.’
  • It was funny to learn that Bob’s first job out of library school was at a taco shack of some sort in Oregon (his home state).
  • Support for professional involvement. Everyone on the panel agreed that they receive strong support for professional involvement from their employers. In some cases (and this has been my personal experience), such support is often stronger than what we would have received in an academic or public library. Christine mentioned that she requires everyone who reports to her to become NASIG members and to attend the conference each year.

Some of the points that I tried to make in my portion of the session:

  • Be sure to build a record of accomplishment. Then be willing and able to articulate what you’ve done and how it benefits you in various situations. What I was thinking of here, but failed to say explicitly, was the need for project management skills. That is huge. In every job I’ve ever held, the ability to plan and execute projects has been critical.
  • It’s not all about money. Yes, the grass is almost always greener on the for profit side of the fence. I pointed out that this was a motivating factor for seeking a job on “the dark side” (and I think this is true of the other panelists as well) but that it was far more important for me to have work that is challenging, fulfilling, and where I learn new things every day.
  • It is really important to be a quick study, meaning, be willing to learn and learn quickly. I pointed out that many of the jobs I’ve held were ones for which I had no prior background, but that I was able to succeed in them because of working hard to learn all necessary skills.
  • Have specific career goals in mind. Review them regularly, and understand that they may change over time. The example I gave was the difference in my career made by becoming a husband and father. When I was single, I devoted 95% of my time and energy to my career. Now that I have a family, they take precedence.

————————————————————————

1 PAMS refers to Publication Access Management System, a class of vendor-supplied services that helps libraries manage the e-content to which they provide access.

My big news

My big news is that I will shortly begin a new job. Yesterday I accepted a job offer from one of the world’s largest pharmaceutical companies, to manage their library’s systems as well as their technical services operation. I am really excited about this opportunity. I’ve worked for two large, academic research libraries, for a small college library, and for a library systems vendor. Now I will find out what it’s like to work in a corporate library environment. I submitted my resignation today at Endeavor Information Systems, Inc., and my last day there will be May 17. I start my new job on May 22. In the new job I will still be tied somewhat to Endeavor but in a new and different way. This corporate library uses most of Endeavor’s software products, including Voyager (a traditional integrated library system consisting of an online catalog and other stuff), Meridian (their electronic resources management system, or ERMS), Discovery: Finder (formerly, ENCompass for Resource Access, which is a federated search tool), and Discovery: Resolver (formerly, LinkFinderPlus, Endeavor’s OpenURL service).

This opportunity is a real answer to prayer. Now my family and I have a sense of direction, of where we’re going in the coming months. It’s going to be pretty stressful because we will be looking for a new home, a new community to live in, and moving again. At the same time I will be starting a new job, teaching a graduate course, and finishing up a book chapter.

What I do for a living

Recently I was contacted by a student at UIUC GSLIS to whom I’ve been assigned as a mentor for LIS578 (Technical Services Functions). (This is the “traditional” version of the class I will be teaching again this summer via UIUC GSLIS’s distance education curriculum, known as LEEP.) This role of being a mentor is something I relish and I have been fortunate enough to be asked to do this for most of the last 12 or so years.

One of the questions my mentee asked me as part of getting to know a bit more about me was to ask about the daily challenges I face in my job. I thought I’d list my responses here. My current job is business analyst at Endeavor Information Systems, Inc. To find out more about what this job entails, see my resume.

Some Positives:

  • Every day, literally, I am learning something new.
  • I am able to have some direct (albeit very small) influence on how software works that librarians use every day, all around the world.
  • Most of the people with whom I interact on a daily basis are highly intelligent, stimulating people. By the way, everyone in my group has a Master’s degree in library and information science (not that that’s a prequalification for high intellect and so on ;-) ).
  • The salary is pretty good. Most of the time in libraries I feel like we aren’t paid what we’re worth.
  • I get to see more of the “big picture” particularly as it relates to the intersection of libraries and information technology, than I probably would just about anywhere else.

Some negatives:

  • I don’t like writing specifications, which is a big problem since that is a primary aspect to my job!
  • While I might be responsible for writing a specification for a new feature or product, in reality I have very little control over what actually gets coded and released to customers. There is a multitude of factors that go into decisions like this, and the specification is only a small part of a larger whole. That can be frustrating at times.
  • Sometimes the day to day of working for hours in a Dilbert-like cubicle, staring at computer screen, can drive me truly nuts.

Library of Congress goes Unicode

Within the last month or so, the Library of Congress‘s online catalog received an upgrade that allows users to view and search for records using non-Roman (Unicode) characters in Japanese, Arabic, Chinese, Korean, Persian, Hebrew, and Yiddish. See more information about it on their What’s New for the online catalog help pages. I think this is a big step forward for users and libraries who rely upon LC. For one thing, as far as I know, LC’s is the largest library catalog (for a single library) in the world; and it may also be correct to say that LC produces more cataloging records each year than just about any other library. People all over the world use this resource every day. (Full disclaimer: I happen to work for the vendor that provides LC’s online catalog software, Endeavor Information Systems, Inc.)

E-Archiving tools the next big thing? [Updated]

Some recent developments and announcements make me think that e-archiving solutions may be the next big thing in the world of information technology and libraries. Certainly, things are heating up in this area. Several weeks ago the National Archives of the U.S. announced a contract with Lockheed Martin to develop a tool known as the Electronic Records Archive (ERA). More recently, the Library of Congress gave $3 million to support development of an e-archive solution named Portico, being developed by a non-profit organization called Ithaka Harbors, Inc., which appears to be a spinoff of JSTOR and the Mellon Foundation. Just today, Endeavor Information Systems, Inc. and Sun Microsystems announced a partnership to develop their own e-archiving solution(s). (Full disclosure: Endeavor Information Systems, Inc. is my employer.)

We’re leaving Indiana

I’ve been silent for a long time now. Just a note to explain part of the reason why: I have decided to leave academia once again and go back to my old job at Endeavor Information Systems, Inc. We are shopping for a house somewhere in the west or northwestern suburbs of Chicago and hoping to get our current house ready for sale soon.