When it comes to the Internet, faster is better, just about always. I have been thinking a lot about this since reading a post about this issue in the Official Google Mobile Blog a few weeks ago. In that post the author wrote about how Google used analysis of their search logs to see the dramatic effect of improving search response time for mobile users. If things are slow, they lose users. If things are fast, users want to use their service more.This one simple reality has so many big implications for me and for library technology. In an environment in which I feel constantly unable to satisfy user demands, where there is so much work that needs to happen in order to create a good user experience, it behooves me to focus more on this one thing. Make things go faster for users. Faster = happier users.I have spent time thinking about how true this is in my own experience. I am a bit of a new technology gadfly, willing to try new things and jumping from one to the other. Take for instance my web browser habits. I have used just about every web browser there has ever been, and also just about every version or iteration of them there ever has been. Overall I am most satisfied with Firefox and that has been my main browser of choice for a very long time. But I have tried Flock, Opera, and of course Internet Explorer. I know that IE is my absolute least favorite. So, OK: Firefox is mostly my favorite, IE is my least favorite. Sounds simple. But it isn’t. I can’t stop myself from jumping around to try others or different iterations of all of the above. For example I have used all different kinds of browsers on my mobile devices, different ones on my home computers, and still others on my work laptop. I am not 100% satisfied for long with any of them. Why? Well, there are a variety of reasons but one constant issue I have is speed. I want lightning-fast response time. Period. No matter what. Any delay is frustrating.This is why I have always played around with Safari, both for Mac and Windows. The earlier iterations of Safari for Windows were just awful. But even so, it was lightning fast, faster than anything else I’ve ever tried. I hate that I can’t customize it like I can Firefox. But I’m at the point now where speed trumps “like to haves”. Last night after reading some good reviews of the latest version of Safari for Windows (3.1), I decided to once again take the plunge and try. I am really happy with it so far. It’s early days yet and perhaps my fickle heart will eventually tire of it. But it is stable, and lightning fast, and that really counts for a tremendous amount in my book.So…I do believe faster is better, even with some caveats. It’s like the time back in the late ’90s when I moved away from dial-up to cable Internet access. I have never looked back nor wanted anything else but the fastest connection. I can’t imagine going back.We who work in libraries, especially with technology, would do well to simply try to make things work faster for our users. I bet we’d have a lot more happy ones if we emphasized this aspect of our online services more.
Tag Archives: Mac
A quick conference trip to Washington, D.C.
For the past few days I’ve been on a quick conference trip to a meeting in the Washington, D.C. area. The meeting was organized by NISO and was entitled “From Discovery to Delivery: Solutions to Put Your Content Where the Users Are.”
While there was nothing new or startlingly different about the content of the meeting, for me, at least, I think it was a worthwhile trip overall. The best part of the whole workshop was attending Dan Chudnov’s presentation on “COinS, unAPI, and a Plan for Zero Configuration Service Discovery.” Dan is a great speaker; humorous yet thorough, with an ability to easily explain some pretty technical stuff in a way that most people can understand. I was not surprised to see that he uses a Mac (way to go Mac lovers!) and I liked his use of Keynote for his presentation. The transition theme he used seemed to bother a few people and one person loudly remarked with a sneer, “Looks like a Mac application.” (Get a life, Windows lovers.) What I particularly liked about the approach Dan took with his talk was that he made it Lego-like, that is, piece built upon piece built upon piece, until he reached the (pardon the pun) piece-de-resistance, zero configuration service discovery. His vision for making things completely simple for users, with no configuration necessary for them and no need for them to know about the technical magic that lies behind the user experience, is truly invigorating. The basic focus he had was on using OpenURL and combining it with several other “off-the-shelf” standards to make it dead easy for users to navigate to resources they need. One of the technologies he highlighted was Apple’s excellent Bonjour application for auto-discovery of networked resources such as websites or printers. He also brought up the example of Apple’s iTunes and how it easily allows users on the same network to discover and then play shared music libraries. Overall, this was a great presentation and I am very thankful we have someone of Dan’s caliber to push the technological boundaries in our profession. I wanted to introduce myself to him but didn’t get to do that before the end of the meeting.
Andrew Pace of the Technically Speaking column in American Libraries and author of the Hectic Pace blog, was also in attendance and it was the first time I had seen him in person and heard his by now well-travelled talk about what NCSU has done with its Endeca-powered online catalog. Andrew also is an engaging speaker. I didn’t learn much that I didn’t already know about the work he and others have done but it was interesting to have it presented in person anyway. I wish that I could have spoken with him and others there about the work I am involved in regarding integration of my library’s online catalog with another commercial search engine, work that I think might be interesting to others because it makes new uses of library data that are different than what I have heard is being done anywhere else.
A third highlight of the event was a presentation from someone from the National Academies Press who talked about the challenges and changes they have implemented in providing improved resource discovery for materials they publish. Michael Jon Jensen gave the presentation and he is their Director of Web Communications for the National Academies and Director of Publishing Technologies for National Academies Press. Under his direction this entity has done some really interesting experimentation and development of ways to improve access to the 3,600 books they publish, including development of their own clustering results. One of the things he said that most stood out to me was that National Academies Press provides their books for free in HTML form but they charge for PDF versions. The reason for charging for PDF is that, as he put it, our society still values and treasures the framework and “ethos” of the printed book. Those aren’t his exact words but I think it captures the idea he put forward. He said that a printed book is worth more than the individual pieces, it is bigger and better as a whole collection contained in one package. I thought this to be a very interesting perspective that has important ramifications for how we present and deliver information in an increasingly e-only world.
Jane Burke, former CEO at Endeavor and someone with whom I have always gotten along, was also there as a presenter and it was nice to chat with her for a while and to hear how she is doing in her job leading Serials Solutions.
Finally what made the trip special was the chance to catch up with old friends, Janet Lee-Smeltzer and Tom Wilson. Janet works at UMBC and Tom worked until recently at University of Maryland, College Park. Each night they picked me up from my hotel and we had dinner together and talked far into the evening about librarianship, Web/Library 2.0, library politics, and many other topics.
A virtual visit with LibraryThingers
This past Saturday I logged into iChat and saw that Tim Spalding was online as well, so I sent him a request to do a video chat. (For those of you unlucky enough to not be Mac owners, well, this kind of interaction is a piece of cake!) Tim accepted my invitation and he and I were able to have a brief conversation. Abby Blachly was there too, in the background, so I got to say hi to her as well. It was nice because none of us has ever met in person. One of the things I asked them was why on earth they appeared to be hard at work on a Saturday?! Turns out they were just minutes away from hosting the first official LibraryThing barbeque/picnic. Wish I could have been there!
Roy Tennant to give Windsor Lecture at UIUC GSLIS
Roy Tennant, well known columnist, speaker, moderator of Web4Lib and Current Cites and (last but not least) fellow Mac lover, will be giving the Windsor Lecture at UIUC GSLIS tomorrow (October 21). His talk will be on the topic of “The Academic Library in a Googlezon World.” More detail can be found here. I wish I could attend it. (Oh and Roy, I like using the term “Amazoogle” rather than “Googlezon.”
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How to redirect from my old blog?
I am being driven nuts by the fact that I haven’t figured out how to properly redirect traffic (and search engine bots) from my old blog site to the new one. The old blog is at http://homepage.mac.com/murphymoose/iblog/ and as may be obvious from the URL, was created using iBlog software. A long time ago I decided that a.) iBlog as a software platform was too limiting for my tastes and b.) I wanted my own domain name. That’s when I set up this new blog at http://www.familymanlibrarian.org/ using WordPress. It seems that the proper way to redirect everyone is to use a 301 HTTP Redirect (see, e.g. Google’s advice here. My understanding however is that this requires editing an existing (or creating a new) .htaccess file. OK, I got that. But wait a minute, how on earth does this work when the old blog was hosted using .Mac (a WebDAV service)? I am stumped. Any help or ideas would be very much appreciated. Just send me an email at s t e v e ( a t ) o b e r g s . n e t.
Excitement over new products
Today’s announcement of several new products from Apple was pretty exciting: upgraded iLife, new iWorks, the Mac mini, the iPod shuffle … I’d like one of each, please!
“Rock solid” Mac OS X
I couldn’t agree more with David Pogue’s description in his New York Times column of the “stealth benefit” of the new iMac G5, OS X, as “rock solid.” Mentioned in MacMinute. It really amazes me that more people aren’t clued into the fact that OS X, as Pogue says, is “100 percent free from viruses, Trojan horses, spyware and all the grief that comes with them.” Even in my own small academic library, the grief of dealing with Windows is very real and ever-present. The amount of effort and upkeep it takes to maintain our PCs (even just our library staff PCs) on Windows XP is absolutely ridiculous. Why should I have to worry about (and spend my time or a student’s time installing and updating) third party software to detect and remove spyware, adware, and more? And that’s just the tip of the iceberg. Another example is the infamous WinXP Service Pack 2. Don’t get me started on that one…
What annoys the heck out of me is that our university’s IT department is completely sold on Windows and it seems like if they had their way, all Mac computers would be banned from campus. I fully understand the desire to maximize limited resources by trying to be as uniform as possible with a computing platform, and I also understand that Wintel equipment is significantly cheaper to buy and all, but just about everybody I speak with in that area is totally ignorant about Mac computers and OS X in particular. In fact, anyone with whom I’ve ever spoken about the Mac (yes, I do try to evangelize) is openly hostile to Macs. Another example: I’m on a university-wide strategic technology, planning, and assessment committee. Recently this group went through a prioritization exercise to determine what issues should be top priorities for the near future. One of those issues on the lengthy list of possibilities was Mac support. The end result of the survey? Mac support came in dead last. I think I was the only one in the group who put it in the top ten.
OK, sorry, rant over. But wait, there is one more thing that I can’t resist mentioning: I can run just about any WinXP program on my Mac (using Virtual PC) — and easily communicate and play nicely with our Windows network at work at the same time. Top that, Microsoft.
Apple just keeps getting better
I was reading about Apple’s newest OS X release, nicknamed Tiger, this a.m. There are so many goodies that it is hard to know where to start when describing the things I am excited about. How about a new version of Safari that incorporates an RSS reader? How about an upgraded iChat AV that allows for videoconferencing with up to three additional people? How about a nifty new, system-wide search engine, called Spotlight? How about a Konfabulator-like widget module, called Dashboard? All of these things are amazing. I can’t wait. (If that sounds like I’m a true Mac addict, well, so what.)